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Welcome to Winterfest!
We're a nonprofit arts organization. We put on a holiday event called Winterfest, that runs from Thanksgiving to Christmas. Throughout the rest of the year we raise funds through our parking and trolley services.
We're glad you're here.
Please read the following pages carefully and sign each one. If you will not be working on our parking program, you do not need to complete the Parking Procedures page.
To continue, enter I will read carefully. below and proceed to the next page
⏱ Reading Time: about 11 minutes
Office Rules
Office Rules
The Winterfest office at 226 E Intendencia Street is a working family home and professional office space — not a drop-in center or waiting room. These rules help us keep things running smoothly and protect everyone's time, property, and safety. Please read all of them carefully before your first visit.
Key Points to Remember
- Always make an appointment — call at least 24 hours ahead. Walking in without one means you will be turned away.
- Do not bring food or drinks onto the premises. You may not use the kitchen, refrigerator, microwave, or any appliances.
- Do not touch, move, or remove any office furniture, equipment, books, photos, or personal items.
- Do not plug in any personal device — phones, tablets, or anything else. Items plugged in will be confiscated and you will be dismissed.
- Wait on the front porch for your assignment. Do not enter the office or the backyard without being invited.
- Everything is recorded — cameras with live audio cover the entire property, front to back, including the kitchen and porch.
Appointments
The Winterfest office operates on a schedule. There is no office staff available to assist walk-in visitors. Do not come to the office without an appointment — for any reason. There are no exceptions.
To make an appointment:
- Call at least 24 hours in advance at 850-898-9568.
- Calls are accepted 10am-5pm. If you call after hours, leave a message. Winterfest's voicemail is set up for both voice and transcription, so all messages are received.
- Calling an hour before you plan to arrive is not sufficient notice.
Your Paperwork
Winterfest will deliver your completed paperwork directly to your probation officer at the end of your service. Do not come to the office to pick up your paperwork.
If you need an extra copy of your hours, there is a $20 charge.
Video Surveillance
The entire office property is under continuous video and audio surveillance. This includes:
- The front porch
- The office interior, including the kitchen
- The backyard
Conversations can be recorded anywhere on the property. Assume that anything you say or do is being recorded. The recordings are stored in the cloud and can be accessed for 30 days. They are viewable on Winterfest iPhones and computers, including through the doorbell camera, which is connected to the lock and recording system. All cameras have live audio.
If you believe someone has acted inappropriately, this footage can be reviewed. The surveillance system protects everyone.
Waiting for Your Assignment
When you arrive, check in at the small table on the front porch and stay there until your assignment is given to you.
- Stay on the porch. Do not stand on the sidewalk or congregate in groups in front of the building. This is a mixed-use neighborhood with residents next door. Loitering on the sidewalk may cause a neighbor to call the police.
- Do not leave the premises after you sign in — not to smoke, not for any other reason. Leaving after sign-in will result in dismissal and loss of hours for that shift.
- Do not return to the parking lot unless you are moving your car or driving to a job site. If you are not on the porch when assignments are made, you will be dismissed for the shift.
- There may be up to an hour wait before assignments begin. You will still receive credit for hours during that wait, as long as you checked in on time and are waiting on the porch as instructed. A parking manager will assign tasks to keep you productive during any wait time.
- Do not sit at any desk in the office while waiting. Do not sit in the chair behind the main desk unless you are in a direct business conversation with Mrs. Power. You may enter the office to check in and return equipment, but you may not remain inside otherwise.
Office Arrangement — Do Not Touch or Move Anything
The office contains antiques, personal belongings of the Power household, and a carefully maintained workspace. Please respect that by following these rules:
- Do not move furniture — chairs, stools, and other pieces stay in the room where they are. Most furniture is antique and fragile.
- If you weigh more than 250 pounds, do not sit on the office furniture. Please sit on the front steps instead.
- Do not adjust blinds, turn off lights, or move furniture for any reason.
- Do not place notes, clipart, or decorative items anywhere in the office. The arrangement is intentional.
- Do not move vases, photos, books, or chairs.
- Do not remove cookbooks from kitchen shelves.
- Do not touch photographs or other personal possessions of the Power household.
Food and Drinks
The Winterfest office is not a lunch room. Please arrive ready to work — fed, hydrated, and prepared for your shift.
You may not bring food or drinks onto the premises, including:
- Bottled water
- Food or snacks
- Coffee or any other beverages
You may bring refreshments to consume at your actual job site (parking lot, warehouse, etc.) — just not at the office.
In the kitchen:
- Do not take food from the counters, island, or stove. Taking food is petty theft and will be recorded on the kitchen camera.
- Do not use the refrigerator, microwave, stove, or any kitchen appliance.
- Do not take ice from the ice dispenser.
- Do not use glasses, dishes, or silverware.
- Do not store anything in the refrigerator. This applies to staff members as well.
- Do not ask for coffee, cupcakes, cookies, or anything else that may be visible in the kitchen. Asking for food or drink from the kitchen is absolutely prohibited.
- Do not ask for drinks that family members are consuming.
If you have a bottle, can, or cup, throw it away immediately in the garbage can in the hallway. Do not leave bottles or cans anywhere on the premises. You may not eat on the front porch.
Winterfest does not provide refreshments during parking events. This applies to any event on the calendar — festivals, concerts, parades, Gallery Nights, and ball games.
Office Equipment
Office computers, phones, and other devices are for office staff only.
- Do not use the office phone. The line must stay open for important calls.
- Do not access the internet or any programs on office computers.
- Do not ask to use fax services. There is no fax machine.
- Do not ask to use anything in the office — doing so disrupts activities, and the office is not set up to assist with personal business.
- Do not sit at any of the three desks in the office unless you are a staff member specifically assigned to that desk.
- Do not ask to connect to WiFi. You may not use the Winterfest WiFi system.
Your Personal Devices — No Charging, Ever
You may never plug any personal device into any electrical outlet at 226 E Intendencia Street. This includes:
- Phone chargers
- Tablet chargers
- Any other device
This includes the outlets on the front porch and all other outlets on the property.
Any device found plugged in will be confiscated and become the property of Winterfest unless its owner is identified. You will be immediately dismissed if you are the owner. Surveillance cameras record all areas of the property, including the porch.
Personal Belongings
Do not leave personal items on any surface inside the office. All of the following must stay on the front porch or stay with you at all times:
- Purses and bags
- Keys
- Coats and umbrellas
- Shoes
- Backpacks
Do not ask to leave personal items inside the office. Winterfest is not responsible for lost items, and there is no lost and found.
Backyard, Patio, and Gates
Unless you have a specific assignment or are leaving with the parking supervisor, do not use the patio area or back porch.
- Never touch the exterior lighting switches.
- Never enter the office from the parking area behind the building unless you are with a parking supervisor.
- Do not open the back or side gates.
- Electronic gate: The gate to the backyard driveway is controlled remotely. Call the office for access.
- Dogs: The poodle is friendly and will greet you in the office. However, she is not comfortable with strangers in the backyard. Ring the buzzer at the front door to be admitted — do not go around back.
Arriving at the Front Door
Ring the doorbell when you arrive. Wait to be admitted by a staff member who will escort you inside. Do not enter the building on your own.
Parking Your Vehicle
Park on Alcaniz Street or Tarragona Street — free street parking is available on both.
- Do not park on Intendencia Street. There is no on-street parking there. Neighbors will call the police without warning if a vehicle is parked or idling on Intendencia Street.
- Do not park temporarily in the driveway next to the office. Your vehicle will be towed.
- Do not park in the Ryba parking lot on the west side of the office. That lot belongs to a neighboring attorney who works there on weekends and evenings.
- Your ride may not wait in front of the office on Intendencia Street or in the Ryba parking lot.
Summary: The 10 Things That Matter Most
- Make an appointment at least 24 hours in advance — call 850-898-9568. No walk-ins, no exceptions.
- Wait on the front porch for your assignment. Do not enter the office or backyard uninvited.
- Do not bring food or drinks onto the premises. Do not use the kitchen, refrigerator, microwave, or any appliance.
- Do not ask for food or drinks from the kitchen — ever. Taking food is petty theft and is recorded.
- Do not touch, move, or remove furniture, equipment, books, photos, or personal items.
- Do not plug in any personal device anywhere on the property. Devices will be confiscated and you will be dismissed.
- Do not use office phones, computers, or WiFi.
- Everything on the property is recorded — cameras and live audio cover front porch to backyard, including the kitchen.
- Park on Alcaniz or Tarragona — not on Intendencia Street or in the Ryba lot next door.
- Paperwork goes to your probation officer directly. An extra copy costs $20.
⏱ Reading Time: about 8 minutes
Parking Customer Service
When you work at a Winterfest parking lot, you are not just collecting money — you are representing our organization to hundreds of people. Many of them have never heard of Winterfest before. A friendly, professional attitude makes a real difference. This guide will show you exactly how to handle customer situations.
Key Points to Remember
- Be friendly and courteous with every customer — the customer is always right.
- Let employees of adjoining buildings park free of charge, no questions asked.
- Never take tips — not even if a customer insists.
- For any complaint, refer the customer to the parking manager.
- For any question about Winterfest, point customers to the website on their receipt — do not answer organization questions yourself.
- Wear your uniform exactly as described — you will be sent home if your attire is wrong.
- No profanity at any time — with customers or co-workers. This will result in immediate dismissal.
Your Attitude Makes the Difference
As a Winterfest ambassador, bring these four things to every shift:
- Friendliness and courtesy — greet every customer with a welcoming attitude.
- Respect — respect customers, employees accessing nearby offices, and the property around you.
- Safety around vehicles — handle the parking area carefully.
- Knowledge of fees — know the parking price for your lot before your shift starts.
The customer is always right — no matter what. Even if a customer says something rude or disrespectful to you, do not curse at them or threaten them. You will be dismissed immediately if you do. This is not the place to demand that someone treat you differently. Stay calm and professional, and get your supervisor if you need help.
Employees of Adjoining Buildings — Free Parking
If a customer comes to your lot and says they work in the building right next to the lot, let them park for free. Do not charge them. Do not question them.
You cannot be expected to know everyone who works in a large office building. We do not want you in the uncomfortable position of having to judge whether someone is telling the truth — especially if a tenant or building owner gets upset at being questioned. Do not ask tenants, employees, or building owners for payment.
This free parking rule applies only to workers in the building directly attached to or adjacent to the lot. It does not apply to:
- Restaurant employees at nearby businesses
- Workers at other buildings in the area
If you are unsure whether someone qualifies, let them park free anyway. The customer is always right. We will inform you in advance about any special parking arrangements at your lot.
What to Say to Customers
You are also an ambassador for downtown Pensacola. Many customers are visiting the area for the first time. Keep your conversation friendly and helpful.
Suggested phrase when handing out a receipt:
"Thank you for parking with Winterfest. If you would like to know more about our organization, the website address is printed on your receipt."
A few things to know when talking with customers:
- Winterfest is not affiliated with most events happening nearby. We just provide the parking.
- Handicapped parking is available on a first-come, first-served basis. You do not control how many spaces there are.
- Other parking options in the area — you are not expected to know about these.
If a customer asks a question you cannot answer, that is completely fine. Simply say:
"Thank you for parking with us. All questions can be answered on our website, which is printed on your receipt."
Questions About Winterfest
Customers sometimes ask questions about Winterfest — what we are, who runs us, and so on. Do not try to answer these questions. As a volunteer, you do not have full information about the organization, and a wrong answer could cause confusion.
The right response is always:
"Thank you for parking with us. All questions can be answered on our website, which is on your receipt."
The receipt has the website address — pensacolawinterfest.org — along with important facts about Winterfest, which is a 501(c)3 nonprofit corporation.
Parking payments are tax deductible, which is one reason it is important that every customer receives a receipt.
Complaints
If a customer has a complaint about anything, refer them to the parking manager. Do not argue, do not try to resolve it yourself. The receipt also contains a short description of Winterfest and the website address where customers can contact us directly.
Tips
Parking customers do not usually offer tips, but occasionally one might. You are not allowed to accept tips and you may not ask for or suggest tips in any way. Accepting or soliciting a tip will result in immediate dismissal.
Knowing Your Event
Before customers start arriving, make sure you know:
- What event(s) you are parking for at your lot.
- How to get from the parking lot to the event site — customers will ask for directions.
If you are not sure about either of these things, ask your lot supervisor or parking manager before the event begins.
Trolley Shuttle Service
At large events, Winterfest runs trolleys as a shuttle service to carry customers from the parking lot to the event. If you need information about the trolley schedule or routes, ask your lot supervisor.
Your Uniform
A professional, uniform appearance is required. Here is exactly what to wear:
Provided by Winterfest:
- Reflective safety vest
- Khaki visor
You provide:
- Shirt: Plain white, with a collar. No words, pictures, patterns, or stripes of any kind.
- Bottoms: Khaki shorts, pants, or skirt. Comfortable fit — not extremely tight. No knit or stretch fabrics.
- Shoes: Closed-toe, flat shoes. No high heels, flip flops, or sandals. Some lots are gravel or grass, and fire ants are common in grass lots.
- Accessories: No large or colorful jewelry. No other hats or hair accessories beyond the provided visor. No backpacks while working.
You are not the focus of attention at these events — the customers are. Your uniform helps you look like part of a professional team.
If you do not have the correct attire, let Mrs. Daughtry know and she will help you. If you arrive to a shift without the correct uniform, you will be sent home.
Other appearance rules:
- Do not hang personal items on parking signs.
- Do not sit on the grass. You are working, not at a picnic.
Profanity
Do not use profanity at any time while you are working — not in front of customers and not in front of fellow workers. Using profanity will result in immediate termination. This is a firm rule with no exceptions.
Refunds
Occasionally, an event may sell out or bad weather may cause customers to leave early. Here is our refund policy:
Winterfest is a 501(c)3 nonprofit corporation. The IRS considers parking fees paid to Winterfest to be a charitable donation. Because of this, we do not issue refunds under normal circumstances.
Refunds may be considered in unusual or compelling situations. Only the Parking Manager can make this determination, in consultation with the lot supervisor. Do not promise or offer refunds to customers — direct them to the parking manager.
Summary: The 8 Things That Matter Most
- The customer is always right — stay calm and professional no matter what.
- Let adjoining building employees park free — no questions, no arguments.
- Never take or ask for tips — this results in immediate dismissal.
- Refer all complaints to the parking manager — do not handle them yourself.
- Point customers to the receipt for all Winterfest questions — website is pensacolawinterfest.org.
- Give every customer a receipt — parking is tax deductible and the receipt has important info.
- Wear your uniform exactly as described — wrong attire means going home.
- No profanity, ever — with customers or co-workers. This results in immediate termination.
⏱ Reading Time: about 8 minutes
Handling Money At Parking Events
Being a cashier is an important job. You are trusted to collect money for Winterfest and handle it carefully and honestly. This guide explains exactly how to do that. Read it carefully — knowing these steps will help you feel confident and prepared.
You must be certified by the Winterfest office before you can handle money. If you have not been certified, do not accept money even if someone asks you to.
Key Points to Remember
- Only certified cashiers may handle money.
- Keep money in your apron during events — never in the plastic bag, never in your pocket.
- Never use your own money for making change.
- Never leave your lot to look for change — call the office instead.
- Only authorized staff (Denise Daughtry or parking managers/auditors) may pick up money from you.
- Every vehicle in the lot is counted and compared to your cash total. The count must match.
Your Starting Bank
At the beginning of your shift, the parking manager will give you a clear plastic bag containing:
- Your lot assignment
- Your team list
- Instructions for the shift
- Your bank — a starting amount of change ($40–$100 in small bills)
When you receive your bank:
- Count the money in front of office staff to confirm it matches the amount written on the outside of the bag.
- Take the money out of the plastic bag and place it in your apron.
- Set the plastic bag aside in a safe place — you will use it again at the end of your shift.
Important: The plastic bag is only for storing and transporting money before and after the event. It is too small to work from. Never use the plastic bag to make change for customers.
Bills should be kept flat and unfolded at all times — when you receive them and when you return them.
Your Apron — How to Use It
Your apron has three sections. Use them like this:
| Section |
What Goes There |
| Section 1 |
The plastic bank bag + large bills ($20s and up) |
| Section 2 |
Receipts |
| Section 3 |
Small bills for making change |
Do not put personal items in your apron. Your apron is for Winterfest money only. Keep your own belongings in your pockets, purse, or backpack.
Collecting Money from Drivers
When you are working as a cashier, let cars come to you — do not walk up to each car. Use your flag or wand to motion drivers to pull forward. This saves you many extra steps and keeps the line moving.
At certain lots we use credit card readers. These lots will have enough space for a customer to pull aside so the credit card transaction does not slow down cash customers.
Making Change
Using Your Own Money Is Not Allowed
Never use your own money to make change. Never put Winterfest money in your own pocket. Keep everything in your apron.
Staying Stocked With Change
Your starting bank is based on past events at the same lot. Change may run low — especially on Friday evenings, when many people use ATMs and have $20 bills.
If you need more change:
- Ask the driver for exact change if possible — this is perfectly fine.
- Call the parking supervisor or the Winterfest office.
- Do not leave your lot to find change elsewhere. Customers who cannot pay at your lot may go to another lot — and it is likely another one of ours.
A Helpful Technique
When the parking fee is $5 and many customers are likely to pay with $20 bills, prepare in advance. Hold three $5 bills ready so you can make change instantly. Put the $20 securely in the large-bills section of your apron right away.
The parking lot manager will show you additional techniques for making change quickly and accurately.
Parking Receipts
A receipt is proof of payment and a professional advertisement for Winterfest. Give one to every customer.
Important receipt rules:
- Having a receipt does not automatically mean a car has paid today. Customers may have receipts from yesterday, last year, or a previous session.
- Every car that pulls into your lot owes for parking — regardless of any receipts already on the dashboard.
- No one may leave a lot and return without paying again.
Exception — Funneling: Sometimes we direct cars from a full lot to an adjacent lot. In these cases, customers are pre-paid or pre-cleared. You will be trained specifically for funneling situations before they occur.
Coupons and Prepaid Parking
If a customer presents a coupon, welcome them to the event and collect the coupon. Turn all coupons in at the end of the night. Your parking manager will show you what the coupons look like.
Counting and Returning Receipts
At the start of your shift, you will receive enough receipts to match the number of parking spaces in your lot. Receipts are sorted into packs of 50 bound with a special rubber band.
At the end of your shift:
- Return any leftover receipts to the parking manager or place them on the sign-in desk.
- Do not double the rubber bands around receipt packs. The receipts often need to be recounted and rebanded, and double-banding makes that harder.
Money Pickup During Long Events
At events lasting longer than four hours, a designated collector (the parking manager or auditor) will come to your lot during the event to pick up money. Here is how that process works:
- The collector counts the money in front of you.
- You initial the plastic bag to confirm the pickup.
- The collector signs the bag and notes the time.
- The bags are balanced against the cash count and checked for signatures at the end of the event.
If the collector does not count and verify the money in front of you, call the Winterfest office immediately.
At the end of the event, your parking supervisor will decide how remaining money is handled. You will be asked to count the money to verify that the number of vehicles matches the cash total.
Who Can Pick Up Your Money
Only these people are authorized to collect money from you:
- Denise Daughtry — President of Winterfest
- Parking managers — identified by a "staff" badge
- Auditors — identified by a "staff" badge
Do not give your money to anyone else. Your team members are not authorized to handle your cash. If a situation arises where a team member needs to collect money, call the office first for authorization.
During large events, parking managers may temporarily close a lot and reopen it with different volunteers. In those cases, the manager will handle the money transition.
Loss or Theft
Winterfest takes cash handling very seriously. Vehicle counts are compared to cash totals to verify every shift. Loss or theft of money will result in immediate dismissal and prosecution.
This is why the procedures above exist — they protect you as much as they protect Winterfest. Following the steps correctly means there is always a clear record of what happened with the money on your watch.
End of Shift — Returning Money
When your shift ends:
- Place all money back in the plastic bag flat and unfolded, just as you received it.
- Bring the money to the office.
- Do not count or handle money in public unless you are with your parking supervisor.
Summary: The 8 Rules That Matter Most
- Only certified cashiers handle money — if you are not certified, do not accept it.
- Count your bank in front of staff when you receive it.
- Use your apron, not the plastic bag, to manage money during the event.
- Never put money in your own pocket and never use your own money for change.
- Never leave your lot to find change — call the supervisor or office.
- Every car owes for parking — old receipts do not mean today's parking is paid.
- Only authorized staff with "staff" badges may pick up your money — call the office if you are unsure.
- Make the collector verify the money in front of you and initial the bag at pickup.
⏱ Reading Time: about 21 minutes
Parking Procedures
Winterfest Parking Team Guide
When you work in our parking lots, you are the friendly face that visitors see first. Your time here goes toward your court hours, and we want to make sure you have a great experience. Winterfest has been running parking for 25 years, so we have learned what works best. This guide will walk you through everything you need to know.
Key Points to Remember
- You represent Winterfest — always be friendly and professional.
- Follow your supervisor's instructions at all times.
- Stay at your assigned spot unless your supervisor moves you.
- Bring your own food, water, and sunscreen — Winterfest does not supply refreshments.
- Sign in and sign out every shift so your hours are recorded.
- No cell phones, earbuds, or smoking while working.
What Is Winterfest Parking?
Winterfest runs special event parking when big events happen in downtown Pensacola. We lease many private parking lots downtown. These are private lots — they are not owned by the City of Pensacola. Because we lease these lots, we have the right to decide who uses them and whether they must pay.
Everyone who parks in our lots must pay — including restaurant workers, waitstaff, and people just visiting downtown for dinner. There are also over a thousand free parking spaces in downtown Pensacola for anyone who prefers not to use one of our lots. Always let people know about free parking politely if they are upset about paying.
Who Is in Charge?
Only certain people can give you instructions during an event. Here is the list, in order:
- Denise Daughtry — President of Winterfest. She has final authority over everything.
- Parking Manager — A paid Winterfest staff member who runs the parking operation.
- Lot Supervisor — The person in charge of your specific lot (usually the cashier).
- Police Officers — Officers can always give instructions because of traffic safety.
Important: If someone who is not on this list tells you to do something differently, do not follow those instructions. Only move to a different spot or take on a different task if someone on the list above tells you to.
If you give instructions to other workers without being authorized to do so, you will be dismissed.
Your First Day
On your first day, you will be placed in a lot with experienced workers. The lot supervisor will show you everything you need to know. The three main jobs in a parking lot are:
- Flag waving — You wave a flag or light saber to help drivers find the lot entrance and guide them in.
- Taking money (cashier) — You collect parking fees and hand out receipts.
- Directing cars — You guide cars into parking spaces once they are inside the lot.
You may also be asked to pick up trash and help place signs and cones.
Parking Lot Jobs — Step by Step
Waving a Flag or Light Saber
Flag wavers help drivers find the lot entrance from several blocks away. Think of yourself as a fisherman:
- Hold the flag fully open (never rolled up) so drivers can see it from far away.
- Get the driver's attention — make eye contact if you can.
- "Reel them in" — use the flag to point the direction they should go, like a guide.
- Move the flag in a clear directional sweep — not back and forth like a windshield wiper. The flag tells drivers where to go, not just that you are there.
In the evening, you will use light sabers instead of flags. The same principles apply.
Do not wave your hand in greeting. You are directing traffic, not saying hello.
Important flag rule: Our flags are pink. That is fine! Pink flags are our standard equipment. Stand on the same side as the entrance sign so drivers can see both you and the sign clearly. Never stand directly in front of a turning vehicle — stand beside the sign for your safety.
Being a Cashier
As a cashier, you handle money and credit cards at the lot entrance. Here is how to do it correctly:
- Pull the car fully into the lot before taking any money. The car must be completely off the sidewalk and street. This keeps traffic moving and keeps you safe.
- Collect the fee and give a receipt.
- Thank the customer with a phrase like:
- "Thank you for parking with Winterfest. We are a nonprofit company."
- "Thank you for helping us with our fundraising for our nonprofit."
Many customers do not know Winterfest is a nonprofit. People are usually happy to learn this!
- Do not let cars form a line in the street. If cars are backed up into traffic, direct them to pull forward into the lot first.
Credit cards: Winterfest has accepted credit cards since 2020. There is a $1 convenience fee added to the parking amount. You will be given a card reader and trained on how to use it. Do not change any settings on the device.
Be careful with the card reader. The device is your responsibility — if it is lost or damaged (including scratches and cracked screens), there is a $130 replacement charge.
If you put the device in your own pocket close to your own card, the reader might charge you the amount of the parking fee. Each device has a name that is linked to the parking lot for auditing purposes.
You are not required to use the device if you are not comfortable with it.
Directing Cars to Spaces
When you are inside the lot guiding cars to spaces, stay in your assigned area and direct each car clearly and calmly. The lot supervisor will show you how rows are organized. Grass lots do not have painted spaces, so more helpers are needed to create orderly rows.
Free Parking — Who Gets It?
The only people who may park for free in our lots are workers at buildings directly next to the parking lot. Here is how to handle it:
- A worker will simply tell you they work in the adjoining building.
- There are no special passes or ID cards for this. Assume they are telling the truth and let them park for free.
- If you are unsure, take a photo of the person and their ID, and show it to your lot supervisor.
Community service workers visiting downtown on their own time — not working a Winterfest event — must pay to park just like anyone else. Your community service ID card does not give you free parking.
Vehicles in Our Lots
- Cars and trucks that pay to park are covered by our insurance. Only paying vehicles are allowed in a lot.
- Golf carts with lit signs on the roof are allowed.
- Large vehicles (RVs, large trucks, vehicles with trailers) may park, but they must pay for every spot they take up.
Signs and Cones
Your supervisor will put out most signs and cones. You may be asked to help. Here is what to remember:
- Signs go on the passenger side of the driveway entrance so drivers can read them without anything blocking their view.
- Flaggers stand on the same side as the sign.
- Never stand in front of a turning vehicle.
- When packing up signs, store them on their side — they cannot be stacked. The reflective surfaces are expensive and must be handled carefully.
- Do not use duct tape to attach signs to boards.
- When the shift ends, do not pick up large equipment (signs, cones) unless your supervisor specifically asks you to. The team will load those into the van.
Do not pick up cones from the street that belong to another company or the city. That is theft, even if it seems helpful.
Supplies
Your supervisor will give you the equipment you need for your shift:
- Receipts, vest, radio, flags or light sabers, apron
When your shift ends, return everything to the office and put it in its proper place. Vests are labeled by size (XS to 5X) and hang on color-coded hangers — please return yours to the right spot.
Rules for equipment:
- Never leave equipment on the porches at the office.
- Never take any items home.
- Do not store personal belongings in your apron or vest. Keep your own things in your backpack, purse, or pockets.
Bringing Your Own Supplies
Winterfest does not provide food or drinks. Here is what to bring:
- Water and snacks for your shift
- Sunscreen for daytime events
- Appropriate clothing for the weather (hot or cold)
- Rain gear is provided if it rains
If you arrive without enough food or water, you will be asked to leave and come back once you have what you need. If you do not bring adequate supplies during your shift, you will be sent home to get them.
Weather rarely cancels events. Many events are indoors at the Bay Center or Saenger Theatre, and we often park more cars in bad weather. Unless you are told otherwise, show up for your shift rain or shine.
Restroom Breaks
Most lots are within walking distance of the Winterfest office at 226 E Intendencia Street.
- Before you leave for a restroom break, tell your lot supervisor — do not just send a voicemail or text and walk away.
- You have 15 minutes for a bathroom break during shifts longer than 4 hours.
- If your shift is 4 hours or less and you must leave for the restroom, you may not return that day.
Maritime Park and Bay Center: There are no restrooms available at these locations. You may not use restrooms in nearby restaurants. Shifts at these locations are typically 3–4 hours. If this is a concern, let us know and we will assign you to a lot near the office instead.
Rest Breaks and Sitting
- Arrange breaks with your lot supervisor.
- You may bring food and drinks to consume at the lot, but you cannot leave to buy refreshments.
- Between events on a multi-event day, you may wait at the office on the front porch.
- Stay standing during your shift. Sitting on the ground or in a chair is not allowed unless you have a disability or are pregnant.
- If you have a disability and need a chair, let the director know before starting the parking program. You may use your chair during rest breaks.
Staying in Your Spot
Once you are placed in a position, stay there. This is one of the most important rules:
- Do not drift over to talk to workers in nearby lots.
- Do not go to adjacent lots to visit friends.
- Do not ask to be placed with or next to a specific person.
- If traffic is slow and no cars are coming, that is not a reason to leave your spot or gather with others.
If you leave your assigned spot without authorization, you will be dismissed for the day.
The only people who can move you are the Parking Manager, Lot Supervisor, Denise Daughtry, or a Police Officer.
Working Well With Customers
Keep all conversations with the public professional and friendly. A few specific rules:
- Do not use religious phrases like "Have a blessed day" — "Thank you" is always a great choice.
- Do not allow flyers to be handed out or put on cars in our lots. Direct any solicitors to your parking manager.
- Do not allow food trucks or vendors in our lots.
- If a customer is harassing you, call your parking manager.
Traffic and Safety Rules
You are responsible for guiding cars — not traffic and not pedestrians. Here are the important rules:
- Never stand in a street or traffic lane.
- Never stand in a bike lane.
- Never direct pedestrians — this is a police officer's job, and officers will report you if you do it.
- Do not threaten anyone with being towed — even if a car is blocking a driveway. Call your supervisor instead.
- If a police officer asks you to step back or stop what you are doing, comply immediately.
- Our pink flags are directional guides, not stop signals. Do not use them to try to stop traffic.
If cars back up into the street while waiting to pay, direct them to pull forward into the lot first. Your safety matters — do not let yourself be in the path of vehicles.
What to Do If Problems Come Up
Reporting Problems
- If you are a lot supervisor, call the Winterfest office or parking supervisor when problems arise (for example, when a lot is full).
- If you are not a supervisor, do not call the parking manager directly unless it is a true emergency. Let the cashier or lot supervisor handle it.
- If something happens and you do not report it to a supervisor right away, you will be dismissed.
Complaints
If you have an issue with another worker, tell Denise Daughtry directly. Do not ask other workers to help resolve it. Common discomforts like being hot, cold, hungry, or tired are best handled by preparing properly before your shift. If the lot supervisor hears these complaints, they will send you back to the office to check out.
Cell Phones, Earbuds, and Smoking
These are not allowed during parking shifts.
Cell phones:
- No personal cell phone use in the lots, period.
- If you use your phone in the lot for any reason, you will be sent back to the office to check out.
- The next time you work, your phone will be stored in the office safe for your whole shift.
- Lot supervisors must answer calls from the Winterfest office — that is the only exception.
Earbuds and headphones:
- Not allowed. You need to hear customers, co-workers, and approaching vehicles.
Smoking:
- No smoking of any kind — cigarettes, vape pens, e-cigarettes, or chewing tobacco.
- You may not carry cigarettes or a lighter in your parking apron.
- There are no smoking breaks during events.
- If the parking manager finds these items on you, you will lose your hours for that day and be dismissed.
Your Schedule and Assignments
A schedule of upcoming events is posted at the Winterfest office. You can add your name to the sign-up sheet for events that work for you. All-day festivals are split into shifts so you can sign up for the time that works best for you.
Check-in time: Arrive at the time listed on your schedule. The event usually begins about an hour after check-in. Time spent waiting before your check-in time does not count toward your hours.
End time: The times on the schedule are estimates. Some events run longer — for example, workers at Wahoos games stay at least 90 minutes after the official start of the game. Stay until you are released by your supervisor.
Leaving early: If you leave before your shift is over without prior approval, you will be dismissed — unless it is a genuine emergency. If you need to leave early, give at least 12 hours' notice before the event starts so a replacement can be arranged.
Assignments: You will be assigned a specific job and spot. You must work the assigned job. You may not choose your own assignment or refuse one. If you refuse an assignment, you will be sent home.
Do not come to the office unless you have an appointment or a scheduled event. The office is closed between events.
Grass Lots and Tailgating
Some Winterfest lots are grassy areas. Tailgating is allowed on grass lots only. The Davis lot on Main Street is a popular tailgate lot — it has big shade trees and is a favorite for picnics. Grass lots do not have marked spaces, so more attendants are needed to guide cars into orderly rows. Your supervisor will manage the layout.
Bay Center — Special Rules
The Bay Center has its own set of rules. Your parking manager will give you those instructions when you are assigned there. Key things to know:
- No restrooms available at the Bay Center.
- Event start times may be flexible, especially when more than one show happens in a day.
- Do not call the Bay Center supervisor to resolve problems — only Winterfest staff can help you.
End of Shift
When your shift ends:
- Help collect equipment from the lot and return it to the office, unless you have a physical limitation.
- Return all supplies to their proper place in the office.
- Sign out on the roster. If you do not sign out, there will be no record of your hours and you will not receive credit. Do not ask anyone else to sign out for you.
If someone is picking you up, have them wait on Alcaniz or Tarragona — not at the lot.
If you must leave due to an emergency and the office is closed, contact the office as soon as possible to check out. You will be reassigned to another event. Leaving without checking out means you will be dismissed.
Leaving in an Emergency
If a real emergency comes up during your shift:
- Tell your lot supervisor right away.
- Check out with the office.
- You will be reassigned to another parking event on a different date.
Do not leave without checking out — even if the office appears closed. Leaving without notice means dismissal.
Working in Different Conditions
Hot weather: Wear light clothing, bring sunscreen and plenty of water. There is little shade in most lots. You must stand in your correct spot — not in the shade.
Cold weather: Dress warmly in layers.
Rain: Rain gear will be provided. You may wait briefly in a vehicle or a nearby building if there is a pause. Rain does not cancel events unless you are told otherwise.
Sun sensitivity or medical conditions: Let us know before you start if you have a medical reason that prevents you from working in sunlight. We may be able to assign you to evening-only shifts. If you simply prefer not to work in the sun, the parking program may not be the right fit — but we will look for other tasks for you.
Trash
Keep the lot clean throughout your shift:
- At the start of the event, help clean up the lot if needed. Your supervisor will have bags and disposable gloves.
- Pick up any trash that accumulates during the event.
- Give filled trash bags to your supervisor.
- Do not touch anything that might be hazardous unless you are wearing gloves.
Other Opportunities
Winterfest is also a tour company and a charter trolley service, so there is almost always work available beyond parking. If you have limited time to complete your hours, or if parking is not a good fit for you, let us know. We will do our best to find you another assignment.
Summary: The 10 Things That Matter Most
- Be friendly and professional — you represent Winterfest to the public.
- Follow your supervisor's instructions — only the Parking Manager, Lot Supervisor, Denise Daughtry, or police can direct you.
- Stay in your assigned spot — drifting away will get you dismissed.
- Pull cars fully into the lot before collecting money — never let cars back up into the street.
- Bring your own food, water, and sunscreen — Winterfest does not supply refreshments.
- No cell phones, earbuds, or smoking — these are firm rules with real consequences.
- Report problems right away — delayed reporting leads to dismissal.
- Return all equipment at the end of your shift and put it in the right place.
- Sign in and sign out every shift — no signature means no credit for your hours.
- Give 12 hours' notice if you need to leave early from a scheduled event.