Our friendly dispatch staff will help you board your tour quickly and comfortably, whether you have made an advance reservation or just walked up to buy a ticket at the event. We have a heated waiting area in the old Courthouse Building for loading. Restrooms are available in the building. When your tour is boarding, Rudolph and the dispatcher will call each reserved group by name in the order their tickets were ordered, and then our walk-up guests will board in the remaining available seats.
If you are unable to make your reserved time, you are welcome to move your reservation until the afternoon of the event. You may also use your reserved ticket as a walk-up ticket any night of the event.
If your party includes a guest in a wheelchair, please let us know 2 days in advance so that we can be sure boarding goes as smoothly as possible. The Red Trolley has a wheelchair lift, and our guides are trained to operate it, but time and space constraints limit us to one wheelchair per tour. If you require any other kind of special assistance, please do not hesitate to contact customer service.
