Boarding the Tour

The Conductor Awaits!

Our friendly dispatcher will help you board your tour quickly and comfortably, whether you have made an advance reservation or just walked up to buy a ticket at the event. When your tour is boarding, the dispatcher will call each reserved group by name in the order their tickets were purchased, and then our walk-up guests will board in the remaining available seats. Before boarding, ask the dispatcher who is located in the train kiosk for a performance tour program. No food or drinks are allowed on the trolley. The Grinch Tour boards on Government Street around the corner. Follow the green lights!

Because we board from our reservation list, all you need to bring is yourself!

Need another time?

You may also use your reserved ticket as a walk-up ticket for a seat on the next available trolley on the same evening only. Walk-up seating may take some time. We will do our best to accommodate you.

We're here to help

If your party includes a guest who needs assistance, please let us know 2 days in advance so that we can be sure boarding goes as smoothly as possible. Mobility devices may be left by the dispatch kiosk. We're always happy to help if you require any other kind of special assistance; please do not hesitate to give us a call at (850) 583-1365.