Winterfest Customer Service

We're Here to Help

Need a ticket? Lost your online reservation? Just want to know how to get to one of downtown Pensacola's great restaurants? We're happy to help you at the Winterfest Customer Service office at dispatch!

Every night of Winterfest, our volunteer elves are waiting to help you with anything you might need from parking advice to information about other holiday events downtown.

Missed Tours

We do not offer refunds for missed tours, but we'll be happy to honor your ticket for the next tour with seats available. Due to high demand, we may not be able to honor missed reservations on the final weekend, but we will do our best if you let us know you're going to be late.

Accessibility

Have trouble climbing stairs? Ask any of our volunteer elves, and they'll call someone to come and assist you at street level.

On nights when Winterfest tours are not operating, you can always contact us via the website, by email, or by phone at 850 583-1365.


Visiting Santa is always free. You can reserve a date and time for $10, which will be applied towards any photo package you purchase
223 S. Palafox Place, 32502Pensacola, Florida
November , 23, 24, 25, 30;
December 1, 2, 7, 8, 9, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23,
FREEFREE

Winterfest's premier tour features 17 performances along a 60-minute trolley trip through Downtown Pensacola.
223 S. Palafox Place, 32502Pensacola, Florida
 
November $9$16
November 23$18$28
November 24, 30;
December 1
$14$21
December 7$17$26
December 14, 15, $19$35

When you hear the bells ring, you will believe
223 S. Palafox Place, 32502Pensacola, Florida
 
November , 25;
December 8, 17, 18
$5$12
December 19, 20$7$14
December 22$8$16
December 23, $10$20

Handmade delight for kids of all ages
223 S. Palafox Place, 32502Pensacola, Florida
November , 25;
December 8
$5$12
December 21, 22$8$16
December 23, $10$20

Get a blessing from Tiny Tim on Christmas Week
223 S. Palafox Place, 32502Pensacola, Florida
 
December , 22$8$16
December 23, $10$20

Your heart will grow three sizes
223 S. Palafox Place, 32502Pensacola, Florida
 
December , 18$5$12
December 19, 20$7$14
December 22$8$16
December $10$20