Winterfest Customer Service

We're Here to Help

Need a ticket? Lost your online reservation? Just want to know how to get to one of downtown Pensacola's great restaurants? We're happy to help you at the Winterfest Customer Service office at dispatch!

Every night of Winterfest, our volunteer elves are waiting to help you with anything you might need from parking advice to information about other holiday events downtown.

Missed Tours

We do not offer refunds for missed tours, but we'll be happy to honor your ticket for the next tour with seats available. Due to high demand, we may not be able to honor missed reservations on the final weekend, but we will do our best if you let us know you're going to be late.

Accessibility

Have trouble climbing stairs? Ask any of our volunteer elves, and they'll call someone to come and assist you at street level.

On nights when Winterfest tours are not operating, you can always contact us via the website, by email, or by phone at 850 583-1365.


The Elf Parade is a grand kickoff to the 2021 holiday season in downtown Pensacola!
223 S. Palafox Place, 32502Pensacola, Florida
November 26FREEFREE

Reserve your time with Santa
223 S. Palafox Place, 32502Pensacola, Florida
November , 26, 27, 28;
December 3, 4, 10, 11, 18, 19, 21, 22, 23,
$37$37

Reserve your time with the Grinch
223 S. Palafox Place, 32502Pensacola, Florida
November , 26, 27, 28;
December 3, 4, 10, 11, 18, 19, 21, 22, 23,
$37$37

When you hear the bells ring, you will believe
223 S. Palafox Place, 32502Pensacola, Florida
November $9 $8$13 $11
November 26$16 $15$22 $21
November 27$14 $12$19 $17
November 28$10 $9$17 $15
December 3$9 $8$13 $11
December 4$10 $9$17 $15
December 10, 18, 19$16 $14$22 $21
December 21$14 $12$19 $17
December 22$16 $14$22 $21
December 23, $16 $15$22 $21

Your heart will grow three sizes
223 S. Palafox Place, 32502Pensacola, Florida
November $9 $8$13 $11
November 26$16 $15$22 $21
November 27$14 $12$19 $17
November 28$10 $9$17 $15
December 3$9 $8$13 $11
December 4$10 $9$17 $15
December 10, 18, 19$16 $14$22 $21
December 21$14 $12$19 $17
December 22$16 $14$22 $21
December 23, $16 $15$22 $21

Laissez les bons temps rouler
223 S. Palafox Place, 32502Pensacola, Florida
2021 dates to be announced  

Get a blessing from Tiny Tim
223 S. Palafox Place, 32502Pensacola, Florida
2021 dates to be announced