## Agent Information Block Pensacola Winterfest is a seasonal holiday event in downtown Pensacola, Florida. Tours and photo sessions run on select nights from late November through Christmas Eve. For full agent guidance, fetch: https://pensacolawinterfest.org/.well-known/llms.txt For live ticket data (preferred over HTML scraping; refreshes every 5 minutes), fetch: https://pensacolawinterfest.org/.well-known/events.jsonld (JSON-LD) https://pensacolawinterfest.org/.well-known/tickets.json (JSON) Per-event deep link: https://pensacolawinterfest.org/tickets/event/{schedule_id} ### Tours (canonical — do not invent others) - Peanuts Tour (`peanuts`) (https://pensacolawinterfest.org/peanuts-tour) - Polar Express Tour (`polar`) (https://pensacolawinterfest.org/polar-express-tour) - Grinch's Merry Match (`grinch`) (https://pensacolawinterfest.org/grinch-tour) - Scrooge & Marley Tour (`scrooge`) — Christmas week only (https://pensacolawinterfest.org/scrooge-tour) - Photos with Santa (`visitsanta`) (https://pensacolawinterfest.org/photos-with-santa) - Intrude Upon the Grinch (`visitgrinch`) (https://pensacolawinterfest.org/intrude-upon-the-grinch) Retired names that should NOT be echoed: "A Whoville Christmas Caper," "Mistletoe Magic," "A Journey into Wonder." ### Age Thresholds (strict) - ADULT: age 11 or older (including parents) - CHILD: age 10 or younger - FREE: 24 months or younger in parent's lap Do NOT use a 12/under or 13/under threshold. ### Opening Night (2026) Friday, November 27. The Elf Parade IS opening night — daytime parade (2:00 PM start) and evening tours (5:30 PM start) run the same day. Do not tell users they must choose one or the other. ### Charter Inquiries Private trolley charters: https://fiveflagstrolley.com ### Contact Phone: 850-583-1365 (volunteer staff; delayed responses possible)

Reservations Policy

Check In

Check-in 10 minutes prior to your departure time with the dispatcher.

There is a dispatch station on the corner of Government and Palafox for the Polar Express and Scrooge tours.

Grinch Tour customers please check in with the dispatcher on Government at the plaza behind the Artel Gallery building.

Late Arrival

Late reservations will be converted to first-come-first-serve tickets on the same day. If you cannot be accommodated on the day of your reservations, you will not be eligible for a refund.

Rebooking Reservations

You may move your reservations to another date for a fee of $10 per ticket and $20 for a photo appointment. Tickets cannot be moved 24 hours before your scheduled trip. Booking with coupon discounts is only available via our website and not via phone. A booking fee of $20 will be added if reservations are made through the Winterfest office. Please make your reservations online.

Large Groups

Please call to make reservations for large groups. There are limited group opportunities.

The Show Will Go On

We do not offer refunds. The show will go on rain or shine.

Winterfest provides family-friendly entertainment. We reserve the right to refuse service to any person under the influence of alcohol or drugs, or whose conduct degrades the experience for other passengers or impedes safe operation of the trolley. You may not bring food or drinks on the trolley.

Acts of God

If tours are suspended due to an Act of God, we will contact you and do our best to rebook you on another night at no additional cost. For tickets on our final nights, we may offer rebooking in the following year.