Reservations Policy

Check-in 10 minutes prior to your departure time with the dispatcher. Late reservations will be converted to first-come-first-serve tickets on the same day. If you cannot be accommodated on the day of your reservations, you will not be eligible for a refund. You may not transfer your tickets to another date.

Please call to make reservations for large groups. There are limited group opportunities.

We do not offer refunds. The show will go on rain or shine.

Winterfest provides family-friendly entertainment. We reserve the right to refuse service to any person under the influence of alcohol or drugs, or whose conduct degrades the experience for other passengers or impedes safe operation of the trolley. You may not bring food or drinks on the trolley.